Technology Product Manager, Associate Director - UpToDate Core
$146,900–$262,400 year
On-siteChicago, Illinois, United States or Indianapolis, Indiana, United States
Job Summary
Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities. Develop deep understanding of how clinicians and enterprise customers access UpToDate across web and mobile, identifying opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows. Partner with engineering, architecture, security, and customer-facing teams to support scalable approaches to access and entitlement experiences. Lead discovery and prioritization for core product improvements that enhance usability, accessibility, reliability, and overall product quality. Manage roadmap priorities that balance product evolution with customer requests, accessibility needs, operational improvements, and platform dependencies. Translate complex user, customer, technical, and business needs into clear product requirements, decision frameworks, roadmap priorities, and success metrics. Use customer conversations, product analytics, stakeholder input, and post-launch feedback to inform product direction and measure impact. Make product decisions that balance user value, customer needs, technical feasibility, security, and business impact. Communicate product priorities, rationale, risks, and tradeoffs clearly across cross-functional teams and leadership.
Required Qualifications
- 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments
- Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams
- Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making
- Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences
- Technical fluency with product areas that involve user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity
- Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams
- Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities
- Strong communication, stakeholder-management, analytical thinking, and influencing skills
- Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process
Desired Qualifications
- Experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows
- Experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers
- Experience improving web and mobile product experiences used by professional or enterprise users
- Experience modernizing established product experiences or evolving complex products across multiple platforms
- Experience working on products that require close coordination across product, platform, security, architecture, implementation, customer-facing, and commercial teams
- Familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products
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