Technology Operational Support - Analyst
On-site · Edinburgh, Scotland, United Kingdom
Job Summary
Provide on-site technical support to Contact Centre agents in Edinburgh and mainland Europe; perform testing and evaluation of new technology including Thin Clients, audio equipment and Virtual Desktops; monitor and test VDI image changes and new rollouts; collaborate with JPMorganChase networking teams to ensure firewall configurations are correctly maintained; support Contact Centre vendor onboardings including technology setup, training and documentation of operational procedures; act as a bridge between the Contact Centre and Engineering; keep an eye on performance to identify and solve problems. Foundational knowledge in Windows Systems, browsers, networking, and basic cloud awareness; strong problem-solving approach, tenacity, and excellent written and verbal English communication; preferred experience in a highly regulated environment or in a Contact Centre/Customer Service environment.
Required Qualifications
- Foundational knowledge in Windows Systems
- Browsers (Chrome / Edge / Firefox)
- Networking (DNS, DHCP, TCP/IP)
- Basic Cloud awareness (AWS / GCP / Azure)
- Excellent written and verbal communication skills in English
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