Technology Manager - ESRE (OMS)
On-site · Hyderabad, Telangana, India or Pune, Maharashtra, India
Job Summary
Lead and manage a cross-skilled team of site reliability engineers in the eCommerce domain, focusing on supply chain support and operations. The role demands technical expertise in order management systems, particularly IBM Sterling, and warehouse management. Responsibilities include fostering a culture of continuous improvement, managing incident responses, enhancing system performance, and maintaining operational efficiencies. The ideal candidate possesses extensive experience in technology delivery, leadership within high-performing teams, and a solid understanding of supply chain processes and logistics.
Required Qualifications
- 10+ years of total technology hands-on experience
- 3+ years as a manager level experience in a similar function
- Proven track record of managing and scaling high-performing SRE or Operations teams
- Strong understanding of supply chain processes, order management, and logistics
- Ability to work in a fast-paced, dynamic environment with shifting priorities
- Passionate about creating a customer-first experience
Desired Qualifications
- Strong expertise in Order Management System (IBM Sterling or any other leading OMS)
- Experience with incident management tools (e.g., PagerDuty, Opsgenie)
- Hands-on experience with monitoring, logging, and observability tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Datadog, New Relic)
- Ability to drive teams towards achieving priorities
- Curiosity to quickly learn and implement new strategies
Additional Requirements
- Ability to perform work onsite in the Hyderabad/Pune office full-time
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