Technology Experience Specialist, Studio
On-siteManila, Metro Manila, Philippines
Job Summary
Serve as the primary point of contact for users seeking technical assistance, investigating friction through documentation and categorization to identify trends. Prioritize managing technical issues, triage bugs, and participate in incident/outage workflows while escalating to partner groups and sustaining robust documentation. Recognize patterns across user experiences to compose bug reports, curate stories for the User Experience Jira space, and recommend experience improvements or self-service solutions. Engage with global teams to bridge user experience and partner data, ensuring high-quality support partnerships. Work with Studio tools and support a global base of users, vendors, and partners.
Required Qualifications
- Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools
- Robust documentation mindset, translating the information into knowledge-base articles and/or user stories
- Flexibility in working hours to help meet the needs of the business
- Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms
- Consistently developing your skill set while seeking out opportunities to learn
- Collaborative through listening, seeking to understand, and supporting
- Fluency in English (business level)
- Demonstrated curiosity about emerging technologies and automation, including GenAI tools like Claude Cowork and MCP-based workflows, with a willingness to adopt new approaches to accelerate triage, drafting, documentation, and root-cause analysis from day one
Desired Qualifications
- Prior experience in a specific Studio tools (e.g., Localization, Production Planning, Marketing/Promo tooling) is a nice-to-have, though we're prioritizing broad, adaptable capabilities over narrow specialists
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