Technology Compliance & Operational Risk Manager
$73,500–$120,300 year
On-siteCharlotte, North Carolina, United States or Jacksonville, Florida, United States
Job Summary
Assess risks and effectiveness of Front-Line Unit processes to ensure compliance with applicable laws and regulations. Engage in independent compliance and operational risk oversight of the ITGPST organization, including monitoring inventory of processes, risks, and controls. Identify and escalate problems to drive actions addressing root causes of compliance and operational risk losses. Analyze laws and regulations to provide practical advice to stakeholders and manage emerging risks tied to external client-facing payment technologies. Conduct inline reviews of issue management activities and remediate regulatory issues while reporting violations of compliance or regulatory activities.
Required Qualifications
- 7+ years' experience in one or more of the following: financial services, financial technology, payments, audit, regulatory management and/or risk management
- Compliance, Operational Risk, or Technology Risk Experience
- Proven background in risk-related disciplines
- strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective
- Ability to translate complex risk concepts into clear, actionable guidance
- Communicates with clarity and impact
- comfortable engaging at the executive level and shaping outcomes
- Leverages AI tools and data to inform risk assessments and drive decision-making
- Familiarity with GCOR programs, Global Technology policies, and ITGPST processes and risks
- Skilled in identifying, assessing, and remediating operational risks and issues
- Proficient in generating actionable insights through data analysis and reporting tools
- Builds trust, challenges constructively, and partners effectively across the enterprise
- 1st shift (United States of America)
- 40 hours per week
Desired Qualifications
- Bachelor's Degree in a related field
- Experience in financial services and/or a similarly regulated sector
- Second or third line of defense experience or experience in a business risk and controls role
- Strong familiarity with the Global Compliance & Operational Risk (GCOR) program and related tools / applications
- Familiarity with technology controls, cybersecurity, and IT Governance
- Familiarity with Global Technology policies and standards
- Familiarity with technology support functions, including relevant regulations and business risks
- Familiarity with the Issues Management program and tools
- Demonstrated success leading targeted assessments, audits, or regulatory exam engagements, including authoring responses, report outs and observations
- Proficient in analysis, reporting and related applications
- Communicates complex ideas clearly, direct, concise, simple and contextual
- avoids jargon
- Shapes the opinions and actions of others, gaining trust & commitment for desired outcomes
- Adjusts style and personalizes message to best connect with others
- inspires others to follow his/her lead
- Constructively challenges
- supports opinion and recommendations with facts and data
- Shares opinion with confidence
- is persistent and tenacious for what is right
- Demonstrates productive edge, appropriately voicing and challenging opinions
- Demonstrates productive partnering with various stakeholders across the enterprise at all levels
- Role models effective communication and influence
- develops others on this skill
- Advisory
- Monitoring
- Surveillance
- Testing
- Regulatory Compliance
- Reporting
- Risk Management
- Critical Thinking
- Influence
- Interpret
- Relevant Laws, Rules, and Regulations
- Issue Management
- Policies, Procedures, and Guidelines
- Management
- Business Process Analysis
- Decision Making
- Negotiation
- Process Management
- Written Communications
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