Technology Client Engagement Office, MD
$170,000–$267,500 year
On-siteQuincy, Massachusetts, United States
Job Summary
Lead the implementation of the centralized client engagement operating model, embedding standard processes, governance, and accountability across all lifecycle stages. Drive the elimination of fragmented practices through consistent execution, playbooks, and delivery disciplines while overseeing end-to-end client lifecycle delivery under the new framework. Provide senior oversight of complex engagements, managing deal risks, escalations, and performance against enterprise KPIs. Act as the primary delivery counterpart to C-suite stakeholders, translating transformation strategy into scalable execution to improve client experience, speed, and consistency.
Required Qualifications
- Bachelor's degree in business, technology, or related discipline
- Significant leadership experience driving enterprise wide, multi-year transformation programmes, particularly in client-facing or service-led organisations
- Proven track record of operating model design and large-scale centralisation, delivering measurable improvements in efficiency, consistency, and client experience
- Deep experience in client engagement, relationship management, and lifecycle delivery, ideally across complex, global organisations
- Demonstrated accountability for end-to-end delivery outcomes, including governance, risk management, and performance against enterprise KPIs
- Strong experience leading complex client engagements and senior stakeholder interactions, including oversight of high-impact deals or at-risk relationship
- Ability to lead in highly matrixed environments, influencing across business, technology, and client-facing functions at senior levels
- Strong commercial and strategic mindset, with the ability to translate transformation strategy into scalable execution and client impact
- Experience driving data-led performance management, using metrics to improve delivery quality, speed, and client outcomes
Desired Qualifications
- Advanced degree (MBA or equivalent)
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