Technology Change Manager
On-siteHome, Washington, United States
Job Summary
Conduct stakeholder analysis to identify impacted groups, assess readiness, and map change impacts by role, process, and business area for the US Retail Technology Programme. Define and maintain the change management strategy, including approach, key messages, audiences, engagement channels, and timeline aligned to the delivery plan. Create practical adoption plans, track adoption metrics, and manage resistance by identifying root causes and working with leadership to address concerns. Develop and execute audience-focused communications plans, craft targeted messages for stakeholders from sponsors to end users, and build a network of business adoption champions. Coordinate training needs, design training strategies, facilitate workshops, and support the development of reusable change tools and frameworks. Lead deployment readiness activities, confirm user and communications readiness before go-live, and champion user adoption post-go-live by gathering feedback and surfacing blockers. Work closely with programme, business, operations, HR, training, and communications teams to ensure positive outcomes for colleagues and the business.
Required Qualifications
- Experience supporting change management in a large financial services organisation
- Proven experience delivering change management within complex technology-enabled transformation environments
- Experience supporting technology implementations across business, operations and IT teams
- Prosci Change Management Certification is preferred; demonstrable experience applying Prosci methodology is required
- Demonstrable experience applying the ADKAR model to support adoption, readiness and resistance management
- Strong leadership skills with experience managing or coordinating change activity across cross-functional teams
- Excellent communication, coaching and stakeholder engagement abilities
- Experience conducting stakeholder analysis, impact assessment, readiness assessment and adoption planning
- Experience designing and executing communication plans, training strategies and adoption measurement approaches
- Experience working with teams and individuals impacted by organizational, process and technology change
- Ability to make clear-headed decisions under pressure
- Excellent relationship management skills and the ability to work with senior managers within a complex, fast-paced organisation
- Proven ability to work in a highly confidential environment
- Ability to ruthlessly manage priorities and focus effort where it will have the greatest adoption impact
Desired Qualifications
- Experience working with US-based stakeholders or distributed business teams would be advantageous
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