Technology Architect
On-siteBengaluru, Karnataka, India
Job Summary
Design solution architecture for scalable bot platforms using Dialogflow CX and GCP, integrating these systems with backend APIs and telephony platforms like Twilio and Genesys. Implement security and redaction policies within DFCX to ensure PII, PCI, and HIPAA compliance while architecting designs that account for GCP quotas, regions, and failovers. Lead the delivery of intelligent voice and chat bot platforms by collaborating with engineering, QA, infrastructure, and business teams. Drive cost optimization and manage GCP quotas alongside usage insights extraction using BigQuery and Looker Studio. Minimum 12 years of experience in Contact Center Technology Implementation is required.
Required Qualifications
- Minimum 12 year(s) of experience in Contact Center Technology Implementation
- Google Cloud Professional Cloud Architect / Developer
- BE or B Tech
- 15 years full time education
- Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
- Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
- Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
- Architect scalable designs considering GCP quotas, regions, and failovers
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.