Technology Application Support Analyst, Assistant Vice President
$90,000–$157,500 year
On-siteQuincy, Massachusetts, United States
Job Summary
Lead production support and resiliency initiatives for critical cash and payment applications, including ISO 20022 migration projects and legacy modernization. Manage Major Incident and problem review calls, coordinate application migration and go-live events, and lead Disaster Recovery exercises with automation. Enforce standards to reduce Mean Time to Restore Service and prevent recurrence, while documenting workflows and ensuring governance for high-impact events and weekend changes. Monitor payment processing cycles, batch jobs, and settlement windows to ensure timely processing of inbound/outbound SWIFT payments, ACH files, and Fed Wires. Identify and resolve production incidents within SLA timelines by analyzing logs, system alerts, and reconciliation breaks. Deliver actionable insights through dashboards for senior leadership. Requires weekend and on-call coverage.
Required Qualifications
- 10+ years of experience in IT and payments domain
- Bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- Minimum of 10 years of IT experience with hands-on experience in technology support/SRE functions
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management
- Good understanding of payment rails (ACH, Wire, RTP) and banking operations to interpret transaction failures within regulations
- Requires understanding in financial messaging standards (SWIFT MT and XML-based ISO 20022), ability to map legacy formats (MT) to ISO 20022 XML formats and manage schema changes
- Proficiency in Excel and visualization tools for KPI dashboards
- Database Expertise (SQL/NoSQL): Crucial for analyzing transaction logs, tracing payments, and performing data correction in environments like Oracle or SQL Server
- Operating System & Scripting: Proficiency in Linux/Unix is essential, alongside scripting languages like Bash or Python for automation and log analysis
- Experience in supporting AWS based applications
- Java or Python
- Autosys, IBM MQ, Kafka, MFX, NDM, Websphere, Exadata, XML/JSON technologies, private and public cloud services
- Strong analytical thinking
- Strong communication and inter-personal skills in presenting complex issues to senior stakeholders
- Attention to detail
- Ability to remain calm under pressure during critical, time-sensitive incidents and deliver on tight schedules
- Availability for weekend and on-call coverage
- Experience in leading a geographically distributed and diverse team
Desired Qualifications
- Experience in leading production support and resiliency initiatives for critical cash and payment applications
- Knowledge of SDLC / Engineering processes and methodologies
- Expertise in Monitoring tools (Splunk, Dynatrace, Grafana, AppDynamics, Geneos), ITSM tools (ServiceNow, Remedy, JIRA), Automation tool (AaaS, BluePrism, Cutover) etc. preferred
- Experience in supporting AWS based applications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.