Technology Account Advisor - Healthcare
$72,000–$72,000 year
On-siteFranklin, Tennessee, United States
Job Summary
Own the primary strategic relationship for assigned healthcare clients, building trust through regular calls, onsite visits, and executive-level engagement. Develop deep understanding of client operations, priorities, risks, and technology dependencies while serving as a trusted advisor aligning technology decisions to business outcomes and compliance requirements. Create and present 3–5 year technology roadmaps, manage budgetary estimates for initiatives, and lead Quarterly Business Reviews with client executives to present progress, risks, and recommendations. Review monthly and quarterly reporting, monitor support trends, and facilitate billing cycle communications to ensure invoice clarity. Identify opportunities within existing accounts, partner with Project Engineers for assessments, and support contract finalization without carrying an individual sales quota. Collaborate closely with Support, Security, and Service Delivery teams to ensure seamless execution and continuous improvement of cross-team processes.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
- 5+ years of experience managing IT client relationships within an MSP, healthcare IT, or similar services-driven environment
- Strong understanding of healthcare IT environments and regulatory considerations (HIPAA, security best practices)
- Demonstrated experience leading executive-level conversations, QBRs, and strategic planning discussions
- Ability to translate technical concepts into clear business value and recommendations
- Excellent written and verbal communication skills, including executive and board-level presentation capability
- Strong organizational skills with the ability to manage multiple priorities under non-negotiable deadlines
- Proven ability to collaborate cross-functionally and influence outcomes without direct authority
- High level of professionalism, discretion, and dependability
Desired Qualifications
- Experience working with Ambulatory Surgical Centers or similar healthcare organizations
- Familiarity with Microsoft 365, Azure, cloud infrastructure, security, and lifecycle management
- Experience collaborating with Project Engineers, Solutions Architects, and Service Delivery leadership
- Exposure to budgeting, forecasting, and multi-year IT planning
- Fundamental training or certifications in related technologies and skills such as Microsoft 365, Meraki, healthcare IT systems, executive presence, emotional intelligence, and executive-level reporting and presentations
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