Technische Support Specialist Italië
$34,980–$45,240 year
On-siteHoofddorp, North Holland, The Netherlands
Hoofddorp, North Holland, The NetherlandsOn-siteFull Time$34,980–$45,240 yearSmall
Full TimeSmall
Job Summary
Provide extensive telephone and email support regarding plug-ins and systems for Italian e-commerce customers. Diagnose complex technical issues and deliver clear solutions, escalating unresolved cases to internal and external experts while tracking resolution status. Collaborate with IT Support, customer service, and development teams to solve technical problems and signal improvement points based on customer feedback. Contribute to product enhancements by suggesting new plugin extensions and updates, while maintaining a structured knowledge base and documentation.
Required Qualifications
- Je spreekt en schrijft vloeiend Italiaans.
- Je spreekt goed Nederlands.
- Je hebt technische affiniteit en begrijpt hoe je foutmeldingen analyseert.
- Je werkt gestructureerd, legt klantvragen goed vast en bewaakt opvolging.
- Je kunt technische informatie helder uitleggen aan klanten en collega's.
- Je schakelt makkelijk met customer service, developers en externe partners.
- Je denkt actief mee over verbeteringen in support, documentatie en product.
Desired Qualifications
- Engels is een pré
- Je hebt interesse in e-commerce, webshop platformen (Shopify, WooCommerce, Magento of PrestaShop) en plug-ins.
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