Technicien support bureautique H/F
$24,000–$30,000 year
On-siteSaint-Étienne, Auvergne-Rhône-Alpes, France
EXPIREDSaint-Étienne, Auvergne-Rhône-Alpes, FranceOn-siteFull Time$24,000–$30,000 year
Full Time
Job Summary
Diagnose and resolve escalated Level 1 technical and functional incidents for workstation environments, including hardware, peripherals, and connectivity issues such as DNS and DHCP. Support Microsoft 365 applications and business software while documenting procedures and enriching the knowledge base. Continuously optimize support processes and reduce recurring incidents by analyzing tickets in management tools like ServiceNow or GLPI. Assist users daily with troubleshooting and application guidance within a 120-person team serving 20 clients across Saint-Etienne.
Required Qualifications
- Au moins 1 an d'expérience en support informatique dans un environnement professionnel
- Windows 10/11
- Microsoft 365 (Office, Outlook, Exchange)
- Diagnostic matériel (PC, portables, périphériques)
- DNS, DHCP, notions réseaux
- Outils de ticketing (ServiceNow, GLPI, EasyVista...)
- Support applicatif et analyse d'incidents
Desired Qualifications
- Sens du service et orientation utilisateur
- Esprit d'analyse et de résolution de problèmes
- Autonomie et gestion des priorités
- Bon relationnel et pédagogie
- Esprit d'équipe et sens de la collaboration
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