Technicien·ne support hotline logiciels de comptabilité et de gestion

Respond to Level 1 client support requests, install software, and configure computers for user utilization. Execute tests on software evolutions, document support answers in FAQs, and create technical documentation. Synthesize insights for Level 2 support, assist internal colleagues on technical issues, and supervise solution deployments while accompanying clients. Requires BAC +2/BAC +3 degree in computer science with strong service orientation and accounting management skills. Available for on-call rotation in a dynamic, human-sized team environment.