Technicien informatique - Niveau 1

Provide first-line technical assistance to clients on-site, remotely, or by phone, managing ticketing systems to ensure rapid resolution and documentation of all interventions. Diagnose technical issues within the Microsoft ecosystem, including Exchange, Teams, Intune, and Sentinel, while training users on deployed tools. Collaborate with Level 2 teams and project groups to handle complex requests, ensuring seamless service delivery. Perform on-site hardware and software troubleshooting for small and medium businesses, maintaining detailed records of procedures and user education sessions. Requires a valid driver's license, vehicle, and bilingual French/English proficiency.