Technicien en soutien TI
On-siteBlainville, Quebec, Canada
Job Summary
Provide IT support to franchisees and company employees via phone and email, troubleshooting hardware, workstations, and software issues. Maintain, repair, and manage LANs, WANs, central networks, peripherals, and internet connections while configuring computers and monitoring software. Diagnose user problems by consulting technical guides, then reproduce and resolve technical difficulties. Offer training to users and maintain a problem registry for future reference. Participate in drafting new application specifications. Requires bilingualism (French/English), a university degree in network management or IT support, and at least one year of experience. Knowledge of Active Directory, Azure, Windows 10/11, and O365 is essential.
Required Qualifications
- Bilinguisme, français et anglais (à l'écrit et à l'oral)
- Diplôme universitaire en gestion de réseau informatique ou DEP en soutien informatique
- Au moins 1 an d'expérience dans le domaine
- Bonne connaissance de Active directory et Azure
- Excellente connaissance de Windows 10 et 11
- Connaissance de base de Voice over IP & Teams Connect
- Bonne connaissance de O365
Desired Qualifications
- Les certifications de type CompTIA A+ et autres
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