Technician, Retail Systems
On-siteOmaha, Nebraska, United States
Job Summary
Install, troubleshoot, maintain, and repair personal computer systems and related peripheral equipment for Company and Independent Retail locations, including wireless hand-held equipment, time clocks, POS hardware, and servers. Troubleshoot, identify, analyze, resolve, and escalate technical and customer problems for POS hardware, software, and telecommunication per established guidelines. Maintain accurate documentation for inventories and customer records while providing technical support and training to end users. Identify, analyze, and repair product issues; order and replace parts as needed. Make recommendations on system development, improvements, optimization, or support efforts to minimize cost. Requires two years of IT Support experience, familiarity with Windows environments and multi-vendor retail technology, and ability to travel up to 25%.
Required Qualifications
- High School Diploma
- Two (2) years IT Support experience
- Good written and verbal communication skills
- Good organizational, planning and time management skills
- Outstanding trouble shooting and problem-solving skills
- Strong customer service skills
- Knowledge of working in multi system, multi-vendor environment
- Familiar with IT concepts, practices, and procedures
- Strong technical knowledge (Hardware and Software) of microprocessor-based PC's, printers, POS terminal hardware and Local (LAN's) and Wide Area Networks (WAN's)
- Familiar with NT 4.0, Windows 2000, Windows XP and Microsoft Office products
- Ability to travel up to 25%
- May be required to lift and/or move 20 pounds
Desired Qualifications
- experience in Retail Technology
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