Technician - Lakeside
$56,386,720–$56,836,000 year
On-siteLake Side, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, and charging issues. Diagnose and troubleshoot device issues using technical judgement while providing clear advice and guidance to customers on repair options. Recommend suitable accessories and protection products to enhance the customer experience. Maintain a clean, organised, and safe workspace while adhering to repair standards and safety guidelines. Work in a fast-paced retail environment delivering high-quality device repairs and excellent customer service.
Required Qualifications
- Proven experience repairing smartphones and tablets, particularly brands such as Apple, Samsung and Google
- Strong customer service skills with confidence speaking directly to customers
- High attention to detail when handling devices, tools and small components
- A genuine interest in mobile technology, gadgets and repairs
- Ability to work in a fast-paced retail environment
Desired Qualifications
- Previous experience in a retail or customer-facing environment
- Experience recommending products or upselling accessories
- A willingness to learn and develop new repair techniques
- A proactive attitude and ability to work both independently and as part of a team
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