Technician, IT Operations
$48,020–$68,600 year
On-site · Sherbrooke, Quebec, Canada
Job Summary
Maintain IT infrastructure and provide day-to-day technical support across the organization. Diagnose, troubleshoot, and resolve hardware, software, and system-related issues; install, test, configure, and maintain computer hardware, operating systems, and software applications. Provide technical end-user support via the ticketing system; contribute to process improvements and automation; collaborate with teams to enhance operational efficiency. Requires AEC or DEC in Computer Science and 2–3 years of technical support experience; strong troubleshooting and root-cause analysis; experience with Microsoft environments (including Microsoft 365); knowledge of Active Directory, GPO, SCCM/WSUS/SCOM, Windows 10/11; English/French bilingual proficiency; Microsoft certifications are assets.
Required Qualifications
- AEC or DEC in Computer Science
- Minimum of 2–3 years of experience in technical support or a similar role
- Strong troubleshooting, problem-solving, and root-cause analysis skills
- Experience managing and supporting Microsoft environments, including Microsoft 365 (O365)
- Knowledge of Microsoft Active Directory and Group Policy Objects (GPO)
- Microsoft System Center Suite (SCCM, WSUS, SCOM)
- Microsoft Windows 10 and Windows 11
- Microsoft certifications are considered an asset (MD-100/MD-102, AZ-900, MS-900)
- Interest in process improvement and task automation
- Bilingualism (English and French), both written and spoken
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