Technician III - Support
On-siteMontevideo, Montevideo Department, Uruguay
Job Summary
Guarantee operational continuity for company users by managing technical incidents affecting the Group. Analyze, diagnose, and resolve failures related to software, hardware, and connectivity while ensuring SLA compliance and quality standards. Document incidents in management tools and maintain equipment inventory, including assignments, repairs, and disposals. Collaborate with Customer Support, IT, Implementations, and Commercial teams to propose process improvements and new IT solutions. Identify opportunities to enhance operational circuits and support workflows. Requires three years of technical support experience with Linux, Windows, and Mac systems. Full-time role with competitive compensation.
Required Qualifications
- 3 años de experiencia previa en soporte técnico, mesa de ayuda
- Experiencia trabajando con los tres sistemas operativos (Linux, Windows y MAC)
- Conocimientos de hardware y conectividad
- Capacidad analítica y orientación a la resolución de problemas
- Proactividad, autonomía y capacidad para trabajar bajo presión
- Comunicación clara y orientación al cliente
- Capacidad para adaptarse a entornos dinámicos y de alta demanda
Desired Qualifications
- Conocimientos básicos de programación o scripting
- Conocimientos en herramientas de IA
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