Technician, Field Service - Regional (Fairfax, VA)
$41,995–$65,998 year
On-siteVirginia, United States or Fairfax, Virginia, United States
Job Summary
Complete extensive training to become a Field Service Technician, traveling up to 50% within the U.S. to mentor and shadow before assuming a permanent service district assignment. Install, maintain, and repair Sysmex instruments by analyzing problems, performing site surveys, and executing scheduled maintenance and modifications. Document all service activities, manage parts inventory, and respond to communication devices while meeting labor hour goals. Support existing and emerging customer sites with technical issues and cross-functional collaboration. Demonstrate ability to explain complex technical information and maintain high customer satisfaction.
Required Qualifications
- Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces
- Bachelor's degree preferred
- Electronics and/or laboratory science
- Completion of Sysmex-certified instrument training
- A valid driver's license or ability to obtain one, within 90 days
- Must be willing to relocate to any of our service districts throughout the U.S.
- General computer knowledge in a Windows environment
- Basic knowledge of LIS systems and interfacing principles
- Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems
- Outstanding listening skills, patience and understanding
- Demonstrated presentation and influence skills
- Team orientation; demonstrated facilitation skills
- Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
- Ability to maintain a high energy level and positive attitude
- Excellent command of English, both verbal and written
- Second language desirable (Spanish, French or Portuguese)
- Proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19
- Must be able to lift 21 to 50 pounds
- Must be able to walk or inspect continuously (at least 80% of time)
- Must be able to work in conditions with noise, dust, lighting and/or other conditions
Desired Qualifications
- Bachelor's degree preferred
- Basic knowledge of LIS systems and interfacing principles desirable
- Second language desirable (Spanish, French or Portuguese)
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