Technician, Data Center Operations
$70,000–$77,000 year
On-siteChicago, Illinois, United States
Job Summary
Conduct daily checks of Data Center areas to ensure security, access policy adherence, and cleanliness. Execute MACs, MPOEs, and MMRs for internal and external customers while managing visiting vendors and third-party staff. Manage asset record updates, track hardware deliveries, and control inventory of consumables such as patch cables and fiber accessories. Record all work activities and updates in Service Now, ensuring tasks follow Change Control rules. Assist Data Center Engineers in gathering information for work orders and provide requested work procedures. This role supports Intercontinental Exchange's Data Center & Access Centers, requiring a Certified Data Center Technician to maintain industry best practices across operational halls.
Required Qualifications
- 2+ years' experience of working in Data Center environments
- 2+ years' experience using Microsoft Office and CRM databases
- Experience of hardware manufacturer installation standards and knowledge of copper and fibers cabling installations and standards
- Certified Data Center Technician CDCT
- HP Accredited Platform Specialist
- Systimax Copper Installation ND5541
- Systimax Installation & Maintenance ND3341
- Corning NPI Membership
- ITIL V3 Foundation Certificate
- BICSI Practices and Procedures
- Basic network knowledge and experience of Ciena, Juniper and Force 10 hardware
- Understanding of IP networks
- Experience of working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes
- Ability to prioritize effectively
- Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
- Ability to manage 3rd party contract staff/companies working within the DC
- Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
- Effective written and verbal communication at all levels
- Proven ability to work independently with minimal supervision
Desired Qualifications
- preference given to the following qualifications; Certified Data Center Technician CDCT
- preference given to the following qualifications; HP Accredited Platform Specialist
- preference given to the following qualifications; Systimax Copper Installation ND5541
- preference given to the following qualifications; Systimax Installation & Maintenance ND3341
- preference given to the following qualifications; Corning NPI Membership
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