TECHNICIAN, CUSTOMER SUCCESS TEAM

Technician on the Customer Success Team supports onboarding of new subscribing organizations and delivers concierge-level technical support to ensure successful use of CITI Program products. Responsibilities include onboarding training, setting up custom modules using HTML/CSS, managing course modules and gradebooks, and acting as a customer liaison with content, sales, and systems teams. The role also provides end-user support via phone and email, participates in UAT for software rollouts, and collaborates with multiple departments to optimize customer experience and satisfaction. Requires a Bachelor’s Degree and at least one year of related experience; strong HTML/CSS skills and familiarity with CRM systems (e.g., Salesforce) are desired. This position is remote with occasional in-person meetings in Fort Lauderdale, FL, and may involve limited travel.