Technician Broadband Sr - Glo Fiber
On-site · Roanoke, Virginia, United States
Job Summary
Maintenance, installation and repair of FTTH services in Shentel FTTH systems. Installs Shentel FTTH video, broadband internet access and voice services. Supports system troubleshooting and repairs from the customer premises to the head end/IP Hub location including active and passive devices. Will be included in the on-call schedule and may work Saturdays. Frequent customer contact regarding service problems and installation of equipment; coordinating with manufacturers for technical assistance. Working conditions include climbing, bucket truck operation, working at heights, and driving roughly 50 to 100 miles per day with diverse hours.
Required Qualifications
- High School Diploma or equivalent
- 5 years of CATV, wireline and fiber optic installation, maintenance, troubleshooting and repairs
- Ability to read and comprehend written materials
- Ability to communicate in both face-to-face and non-face-to-face situations
- Ability to lift 50 pounds and transport 200 feet
- Ability to work aloft on ladder or bucket truck, as well as underground while using power tools
- SCTE, NCTI or cable company equivalent certifications for maintenance tech or head end technician required (certification held or verifications by certifying entity)
- Experience with digital CATV systems, IP Video, Optical installation and troubleshooting
- Competent in fiber optic theory and fiber cable system operation, maintenance and troubleshooting
- PC skills (MS Word, Excel, Web Browse)
- Valid Driver’s license; DCJS certification preferred
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