Technical Writer SR - India
HybridChennai, Tamil Nadu, India
Job Summary
Create, maintain, and improve product documentation including release notes, user guides, API developer guides, and in-product content like tooltips. Own the end-to-end documentation lifecycle from understanding requirements through authoring, editing, publishing, and maintenance. Translate complex software concepts into clear content for diverse audiences and build client learning aids such as videos, demos, and guided tours. Collaborate cross-functionally with business analysts and project managers to ensure documentation aligns with product releases, while gathering feedback to prioritize future content investments. Improve current documentation processes, templates, and publishing practices based on usage insights.
Required Qualifications
- Completion of a four-year college degree in a relevant discipline
- +6 years of experience in a related field
- Completion of an advanced degree (masters or higher) in an applicable and relevant field
- +5 years of related experience in an applicable field
- Experience will be considered in lieu of a degree
- Prior experience working with U.S.-based companies
- Strong proficiency in U.S. English, both written and verbal
- Demonstrated experience owning an end-to-end technical documentation process in a software or technology environment
- Excellent attention to detail
- Editorial judgment
- Ability to manage multiple priorities in a fast-paced environment
- Proven ability to work effectively across product, engineering, and business teams
Desired Qualifications
- Experience with Microsoft 365
- MadCap content management and publishing tools
- SaaS experience
- Prior experience in the U.S. Mortgage or financial services industry
- Experience with Camtasia or other video editing software
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