Technical Writer: Software / API projects (SOPs, FAQs, How-Tos, Systems Architectural Diagrams, etc)
$62,400–$83,200 year
RemoteUnited States or Canada
Job Summary
Develop and maintain technical design documents, system architecture overviews, operating procedures, how-to guides, FAQs, and support documentation aligned to a defined product and delivery roadmap. Translate complex technical concepts—including application architecture, database design, systems integrations, and SaaS infrastructure—into clear, structured, and consumable materials. Create and maintain visual artifacts such as process flows, diagrams, charts, and system models to improve clarity and usability. Partner closely with architects, developers, QA, cybersecurity, and operations teams to ensure technical accuracy, while researching and eliciting accurate documentation through interviews, workshops, and hands-on system exploration. Maintain a structured, centralized documentation library with version control and archival standards, ensuring consistency of terminology and style across all outputs.
Required Qualifications
- 3-5 years of recent experience in a technical writing, technical documentation, or systems documentation role
- Experience developing and maintaining technical design documents, system architecture overviews, operating procedures, how-to guides, FAQs, and support documentation aligned to a defined product and delivery roadmap
- Experience documenting software-related projects including API initiatives
- Understanding of systems integration concepts including APIs, REST/SOAP services, SaaS platforms, cloud infrastructure architectures (AWS, Azure), and application modernization initiatives
- Exceptional English written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences
- Strong research, analytical, diagnostic, and problem-solving skills
- Strong knowledge-elicitation and documentation gathering capabilities
- Detail-oriented, curious, and motivated to continuously learn new technologies, systems, and business domains
- Proven ability to collaborate effectively with highly technical, cross-functional teams
- Proficiency with documentation and diagramming tools such as Microsoft Word, Excel, and Visio
- Working knowledge of relational databases and query concepts (e.g., MS SQL)
- Familiarity with modern application development environments and tools such as Microsoft .NET, C#, Visual Studio, Git, and Azure DevOps/TFS
Desired Qualifications
- Experience within healthcare, health insurance, healthcare technology, or other highly regulated industries
- Understanding of HIPAA, PHI, PII, compliance, and regulatory-driven development environments
- Relevant professional certifications (e.g., Society for Technical Communication or equivalent)
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