Technical Writer
RemoteCape Town, Western Cape, South Africa
Job Summary
Technical Writer needed to transform complex technical information into clear, client-facing documentation and materials using AI, automation, and collaborative tools. Responsibilities include reviewing existing materials, collaborating with SMEs to produce documents (Word/PDF), PowerPoint, videos, e-learning materials, online help, UAT templates, and wiki guides; applying grammar and formatting standards; implementing version control and content management; promoting content adoption across projects; refining content based on user feedback; and contributing to training and onboarding materials. The role emphasizes producing accurate, polished, and visually professional content to support software delivery and client value, with an emphasis on grammar, formatting, version control, and collaboration with Consultants and Project Managers.
Required Qualifications
- Proven experience in writing, creating, transforming and maintaining content or documentation for software, consulting or implementation projects
- Strong command of grammar, document structure, and professional formatting standards
- Experience with version control and maintaining structured documentation repositories (e.g. SharePoint)
- Proficiency in Microsoft Word, PowerPoint, Excel and video creation/editing tools
- Experience in using AI assisted writing and content tools (e.g. Copilot, Scribe or similar)
- Excellent communication and collaboration skills, with the ability to simplify complex technical topics
- Ability to work independently with exceptional attention to detail and organisational skills
- Experience in the property sector (including business rules, operating procedures, and process best practices) is highly desirable. Alternatively, experience in software/technology sectors is preferred
- Enthusiastic team player who looks for ways to work smarter, not just harder
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