Technical Writer I
On-site · Irvine, California, United States
Job Summary
Technical Writer to create, maintain, and improve customer-facing and internal documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation. Collaborates with multiple teams to gather and validate information, translates product behavior and configuration steps into clear documentation, maintains Knowledge Base content, and tests/validates the AI chatbot feature to ensure accurate responses based on Knowledge Base content. Aligns content with style guides, terminology, and product changes; manages multiple documentation assignments across product releases and updates.
Required Qualifications
- 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred
- Excellent writing, editing, proofreading, and communication skills
- Ability to explain complex information clearly and concisely
- Strong attention to detail and commitment to accuracy
- Strong organizational and time-management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Positive attitude and willingness to learn new products, tools, and workflows
- Bachelor's degree in a relevant field preferred but not required
- Experience writing technical, product, software, support, training, or process documentation
- Exposure to software products, integrations, APIs, payment systems, implementation workflows, or similar technical environments
- Experience maintaining Knowledge Base content
- Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses
- Familiarity with software release cycles or Agile/Scrum environments
- Working fully onsite is required
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