Technical Writer- Editor
$105,000–$105,000 year
RemoteUnited States
United StatesRemoteFull Time$105,000–$105,000 yearSmall
Full TimeSmall
Job Summary
Develop and maintain technical training content for VA contact center learning pathways, including agent, supervisor, and workforce engagement modules. Transform complex source materials into clear desk-side references, quick-reference guides, instructor guides, and Train-the-Trainee curriculum. Collaborate with curriculum designers and subject matter experts to ensure accuracy, consistency, and Section 508 compliance across reusable learning objects. Edit and enhance materials for deployment in the VA Talent Management System while supporting iterative sprint planning and production reviews.
Required Qualifications
- Bachelor's degree in technical writing, communications, English, instructional design, education, information technology, or a related field, or equivalent professional experience
- 3+ years of professional experience developing, writing, editing, or managing technical or instructional content
- Demonstrated experience writing and editing technical documentation, training materials, standard operating procedures, job aids, user guides, or comparable content
- Demonstrated ability to translate complex technical concepts and procedures into clear, concise, audience-appropriate written instructions
- Strong technical editing and proofreading skills, including demonstrated command of grammar, punctuation, syntax, structure, and professional writing conventions
- Experience developing content from source materials provided by subject matter experts
- Experience professionally editing and enhancing content developed by others while preserving technical accuracy and intent
- Experience developing instructional materials for multiple audiences, experience levels, or role-based learning paths
- Demonstrated ability to organize complex information into logical, intuitive, and reusable content structures
- Experience developing job aids, quick-reference guides, desk-side references, checklists, or other performance-support materials
- Strong attention to detail and ability to identify inconsistencies in terminology, procedures, formatting, and technical content
- Working knowledge of accessibility-conscious document development and Section 508 principles
- Ability to manage multiple concurrent content-development and editing assignments while meeting established production schedules
- Strong communication, collaboration, organization, and problem-solving skills
- Ability to work effectively in a remote, highly collaborative, and deadline-driven environment
- Ability to obtain and maintain any VA-required access, security, or background investigation requirements applicable to the position
Desired Qualifications
- Experience supporting federal government, Department of Veterans Affairs, or other large enterprise training programs
- Experience developing technical or instructional content for contact centers, customer service operations, or enterprise technology implementations
- Experience with Genesys Cloud CX or another enterprise contact center platform
- Experience developing training materials for Agent, Supervisor, WEM, Quality Management, Knowledge Management, or Reporting & Analytics functions
- Experience developing content for VA's Talent Management System (TMS) or comparable learning management systems
- Experience with Section 508 compliance requirements for Microsoft Word, PowerPoint, PDF, HTML, video transcripts, and e-learning content
- Experience developing modular curriculum and reusable learning objects across multiple role-based learning paths
- Experience applying adult learning principles and instructional design concepts to technical documentation and training materials
- Experience developing Train-the-Trainer programs for enterprise technology implementations
- Experience with technical documentation and content-management tools such as Microsoft Word, PowerPoint, SharePoint, Confluence, Adobe Acrobat, or comparable platforms
- Familiarity with structured authoring, content reuse, metadata, document version control, or enterprise content management practices
- Experience working in Agile, Scrum, or other iterative content-development environments
- Familiarity with Genesys Beyond training content or other vendor-provided technology training curricula
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