Technical Writer
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeSoftware PlatformMedium
Full TimeMediumSoftware Platform
Job Summary
Write, review, publish, and maintain product documentation on the support portal covering features, platform capabilities, and integrations. Partner with product managers to structure, draft, edit, and drive the review process for content. Analyze support ticket themes and deflection data to identify and address knowledge base gaps proactively. Maintain documentation infrastructure by contributing to article health metrics and proposing operational improvements. Hold subject-matter experts accountable for technical reviews and implement AI and automation opportunities to scale production.
Required Qualifications
- 3+ years writing and maintaining software product documentation
- preferably for SaaS or platform products
- Strong command of documentation best practices: information architecture, essentialism, clear and direct prose
- Experience sustaining a documentation set over time - not just writing first drafts, but iterating, expanding, consolidating, and retiring content as products evolve
- Comfortable with knowledge base platforms, markdown, and version-controlled content workflows
- Demonstrated ability to learn complex technical domains quickly - AI, APIs, integrations, access control, and similar concepts
- Effective async communicator across time zones
- Interest in using AI tools to augment documentation workflows for drafting, translation, content audits, or summarization
Desired Qualifications
- Previous startup experience, demonstrating adaptability and proactivity in fast-paced environments
- Familiarity with AI products, developer tools, or platform products with complex permission models
- Experience using analytics (article views, search queries, deflection rates) to prioritize documentation work and measure impact
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.