Technical VP Service
$125,000–$160,000 year
On-siteSeattle, Washington, United States
Job Summary
Oversee the Washington market service department, managing 25+ employees and establishing compensation structures aligned with industry standards. Recruit, motivate, and train the technical force while evaluating operational costs and setting work assignment benchmarks to improve efficiency and bottom-line results. Implement continuous improvement methodologies, leverage analytics for operational enhancements, and champion a customer-centric culture across multiple organizational layers. Collaborate closely with sales teams on account management, participate in strategic planning, and effectively communicate vision to large, distributed teams. Requires 5-10 years in copier/printer repair, prior management of 25+ staff, and 5+ years in a leadership role.
Required Qualifications
- 5-10 years experience in copier/printer repair industry
- Prior experience managing 25+ service employees
- Min. 5 years experience in management or supervisor role
- Demonstrative ability to recruit, motivate and train our technical force
- Ability to set compensation structure standard with the industry
- Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
- Ability to lead through influence across multiple organizational layers (managers, supervisors, technicians)
- Builds bench strength among service managers and supervisors
- Implements continuous improvement methodologies
- Deep understanding of what it takes to be competent and effective as a manager in the field
- Focuses on long-term planning
- Understands and effectively communicates the elements of a P&L
- Leverages analytics to drive operational improvements
- Champions customer-centric culture throughout the service organization
- Collaborates closely with sales teams on account management and growth opportunities
- Participates in strategic planning and organizational decision-making
- Manages organizational change initiatives effectively
- Communicates vision and strategy clearly to large, distributed teams
- Builds and maintains relationships with key customers, vendors, and partners
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