Technical Training Specialist
$62,300–$75,000 year
On-siteRochester, New York, United States
Job Summary
Develop and administer technical service training for internal staff, external providers, and end customers by creating standardized curricula, syllabi, and hands-on modules. Adjust training content as new products are introduced or legacy items retire, organizing subject matter experts to lead specific class sections. Administer classes by scheduling equipment and artifacts, ensuring a mix of textbook and practical activities, and creating pass/fail tests with certification records. Maintain employee skills matrices and technical knowledge development plans while building relationships with reps to encourage technician participation. Provide occasional domestic and international travel to deliver service training and offer consultative support to the corporation as directed by management.
Required Qualifications
- Associate's degree in Engineering Technology, Electronics, Industrial Technology, Education, or a related technical field; or equivalent combination of education and relevant experience
- Bachelor's degree in Engineering, Engineering Technology, Technical Education, or a related field, preferred
- 3-5 years of experience in technical service, field service, technical support, manufacturing, or a related technical environment
- Experience delivering technical training, mentoring, coaching, or developing instructional materials
- Demonstrated ability to explain complex technical concepts to individuals with varying levels of technical knowledge
- Strong written and verbal communication and presentation skills
- Excellent organizational and project management skills with the ability to coordinate multiple training programs simultaneously
- Proficiency with Microsoft Office applications (PowerPoint, Excel, Word) and ability to learn training management systems
- Ability to travel occasionally, including domestic and international travel, as needed
- Valid driver's license and ability to obtain a passport if international travel is required
- Ability to lift and carry items of up to 50 pounds and to work under and around machines in a machine shop environment
- Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift)
- Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)
- Ability to drive a car and travel via air domestic or internationally to deliver training
Desired Qualifications
- Experience with metrology, precision measurement equipment, optics, vision systems, CNC equipment, or industrial automation
- Experience developing instructor-led and hands-on technical training programs
- Knowledge of adult learning principles and instructional design
- Experience creating technical documentation, service manuals, videos, or e-learning content
- Experience using learning management systems (LMS)
- Experience working with distributors, dealers, or external service partners
- Field service experience troubleshooting electromechanical
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