Technical Training Instructor
On-siteAnchorage, Alaska, United States
Anchorage, Alaska, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Collaborate with Corporate Training Directors, Service Managers, and customers to identify technical service training needs. Design and develop training utilizing various instructional methods, then deliver sessions live, in-person, and online for employees and regional customers. Review post-training evaluations to improve course material and coordinate logistical items for travel, scheduling, and printing materials with the Training Administrative Assistant. Attend conferences to stay current on industry trends and travel to local and remote locations across the territory based on operational need.
Required Qualifications
- High School diploma or equivalent
- Minimum 4-6 years' experience in a service department or similar work environment
- Experience in developing and delivering training material
- Intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint
- Strong organizational skills, goal setting, and attention to detail maintaining accurate records
- Excellent verbal and written communication skills
- Self-motivated
- Ability to assess potential training needs
- Valid driver's license
- Must be able to travel to local and remote locations across territory based on operational need
Desired Qualifications
- Passion for educating and coaching others
- Helping others develop their skills and knowledge
- Sharing technical service knowledge and experience
- Mentoring and guiding Service Technicians to be safe and successful in their career
- Designing, developing, and delivering technical training for service department and regional customers
- Ensuring employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals
- Collaborating and coordinating with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs
- Providing technical service training through live, in-person and online training sessions
- Reviewing post-training evaluations to determine course effectiveness
- Implementing changes to course material in order to improve learning solutions
- Attending training and conferences to stay current with the latest industry trends and technology
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