Technical Team Lead
On-siteKansas City, Missouri, United States
Job Summary
Oversee IT service delivery by reviewing tickets for accuracy, ensuring SLA compliance, and handling escalations and troubleshooting. Mentor a team of IT professionals through 1:1s, informal check-ins, and guidance on efficiency while driving weekly L10 meetings. Coordinate with project managers and account managers to facilitate seamless client onboarding and smooth service transitions. Communicate updates, reports, and solutions to clients and stakeholders, owning all troubleshooting efforts and postmortem reviews. Identify automation opportunities, refine reporting tools, and maintain current documentation. Assist in pre-sales engineering and client assessments to support business growth.
Required Qualifications
- At least 5 years of experience in IT service delivery
- At least 2 years of experience in mentoring IT teams
- Strong technical skills and knowledge of various IT systems, platforms, and tools
- Excellent communication, interpersonal, and customer service skills
- Strong leadership, supervisory, and problem-solving skills
- Ability to work under pressure, multitask, and prioritize
Desired Qualifications
- Certifications in ITIL, Microsoft, Cisco, or other relevant technologies
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