Technical Team Lead - App Cloud Services

Oversee daily production performance by reviewing transaction dashboards, diagnosing technical escalations, and guiding Production Specialists through step-by-step troubleshooting. Resolve client queries within defined SLAs while ensuring compliance with service agreements and product disclosures. Mentor team members through triage sessions, conduct product training on new features, and document recurring trends to prevent future issues. Escalate unresolved roadblocks to technical authorities and maintain superior customer service levels. Ensure operational excellence by monitoring process adherence, tracking feedback, and building technical capability across the team.