Technical Systems Integrator
On-siteHerndon, Virginia, United States
Herndon, Virginia, United StatesOn-siteFull TimeDoctorate Or Professional DegreeSmall
Full TimeDoctorate Or Professional DegreeSmall
Job Summary
Design, test, and deploy new voice infrastructure while collaborating with network engineering teams on telephony integration activities. Assist in system upgrades, patching, and configuration for secure voice devices and enterprise platforms such as Avaya Communication Manager and Skype for Business. Contribute to call routing and trunking design, support call center technology deployments, and attend client meetings to gather voice system requirements. Monitor compliance with established standards and provide certificate management support for secure systems.
Required Qualifications
- 6 years' experience
- Undergraduate or graduate degree in computer science or computer engineering
- Work in an enterprise IT environment
- Tasks related to Voice
- Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
- Assist in the design, testing, and deployment of new voice infrastructure
- Support implementation of next-generation voice technologies
- Participate in the system security accreditation process
- Provide certificate management support for secure systems
- Assist with system upgrades, patching, and configuration
- Support new site voice system standups
- Support call center technology deployments, user training, and transition planning
- Contribute to call routing and trunking design within enterprise voice platforms
- Attend meetings with internal teams and clients to gather and understand voice system requirements
- Monitor compliance with established standards, policies, and procedures
- Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers)
- Learn to provide Tier 4 engineering support under supervision
- Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies
Desired Qualifications
- Linux
- SIP signaling and call flows
- Secure Real-Time Transport Protocol
- SIP
- TCP/IP
- H.323
- DNS
- DHCP
- RTP
- MCSE certification
- A+ certification
- Network+ certification
- CCNA, CCNP, ITIL, CCIE, HP, CCVP, CCDP, CATE, R&S
- Cisco Voice certifications
- Juniper certifications
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