Technical support & Warranty
On-siteShanghai, Shanghai, China
Job Summary
Handle customer complaints throughout the entire case resolution process, leading cross-functional problem-solving efforts to ensure timely closure. Proactively escalate unresolved issues or bottlenecks to relevant stakeholders to prevent cases from being pending. Execute support work for complex technical support cases, showcasing expertise by delivering warranty spare parts from data input to shipment and providing post-delivery technical product support. Drive improvement actions based on recognizing needs in ways of working and products. This onsite role contributes to the Motors and Generators Business Line Unit China of MOSE, supporting local service and sales units by implementing service products defined by the business.
Required Qualifications
- Bachelor's degree in mechanical/electrical engineering or related fields
- Over years of experience in quality or technical functions within industrial organizations
- Fluent in Chinese and English, with strong written and verbal communication capabilities
Desired Qualifications
- Prior experience in customer quality management
- Excellent communication and coordination skills
- Profound knowledge of quality tools and methodologies
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