Technical Support - Tier 1
RemotePhilippines
PhilippinesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or ticketing system. Gather information to diagnose technical problems and provide basic troubleshooting for common hardware, software, and network issues. Log and track support requests while escalating complex or unresolved cases to higher-tier teams. Requires a minimum of 2.5 years in a Tier 1 IT Support role with strong problem-solving skills and familiarity with Microsoft 365 and SharePoint.
Required Qualifications
- Min 2.5 years in IT Support Tier 1 role
- Basic understanding of computer hardware, software, operating systems (e.g., Windows, macOS), and networking concepts
- Strong problem-solving abilities and logical thinking to diagnose and resolve technical issues effectively
- Excellent communication and interpersonal skills to interact with end-users professionally and empathetically
- Microsoft 365 skills
- basic Sharpoint skills
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