Technical Support (Telecoms) - 1st Line

Entry-level Technical Support role for Radius in telecoms; you’ll be the first point of contact for customers needing help with broadband and phone systems, logging and triaging support requests, resolving straightforward issues such as password resets and basic troubleshooting, and keeping users updated in a professional way. You will escalate more complex problems to 2nd Line Support with clear notes, monitor ticket queues to meet service levels, and receive full training to develop into more advanced technical roles. The role emphasizes a customer-focused approach, clear communication, and a willingness to learn new technology, with benefits including pension, life assurance, and wellness programs.