Technical Support
$45,000–$45,000 year
Remote · Boynton Beach, Florida, United States or United States
Boynton Beach, Florida, United States or United StatesRemoteFull Time$45,000–$45,000 yearMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
Join KioSoft Technologies as a Technical Support professional providing customer service and support for technology solutions, with a focus on learning and improving customer experiences.
Required Qualifications
- Associate's degree in a relevant field or equivalent practical experience in lieu of education
- Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions
- Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology
- Strong technical aptitude and ability to quickly learn and understand complex software products
- Excellent problem-solving and analytical skills with a proactive approach to issue resolution
- Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers
- Familiarity with support ticketing systems and customer relationship management (CRM) tools
- Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction
- Must be a U.S. citizen residing in the United States
- Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions.
Desired Qualifications
- Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.
Additional Requirements
- Must be a U.S. citizen residing in the United States.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.