Technical Support Technician
$72,800–$93,600 year
Hybrid · Atlanta, Georgia, United States or Los Angeles, California, United States
Job Summary
Technical Support Technician responsible for first-line service-desk support across multiple office locations (Atlanta, Irvine, Los Angeles). Provides 90% phone-based end-user assistance and handles requests via email and ticketing, addressing computer systems, software, hardware, and remote access. Tasks include asset management, moving/officing tech setups, AV conference room support, onboarding/offboarding, and after-hours deployments. Collaborates with attorneys and staff to maintain high service quality; requires strong communication, fast-paced adaptability, confidentiality, and experience with Windows/Microsoft environments and diverse IT tools.
Required Qualifications
- High school diploma or equivalent
- two or more years of concentrated Service Desk experience preferably in a law firm environment
- Microsoft Office, MTA, MCSA Windows 10/11, or COMPTIA A+ Certification desired
- 1-3 years of experience in a Microsoft environment
- Experience with Aderant, Intune, iManage, Mimecast, VPN, Windows LAPS, LogMeIn/GOTO remote management, ZOOM meetings and phones, Office 365, Adobe Acrobat DC, BigHand Dictation, Workshare, FortiClient, OKTA, JIRA, BitLocker, Internet Browsers, etc.
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