Technical Support Technician
$72,800–$93,600 year
Hybrid · Atlanta, Georgia, United States or Los Angeles, California, United States
Job Summary
Technical Support Technician at Fisher Phillips, supporting end-users across Atlanta, Irvine, and Los Angeles with first-line service desk duties, hardware/software installation and repair, mobile device support, conference-room technology, and remote access. The role emphasizes phone-based customer service (90%), ticket handling, asset management, and occasional after-hours deployments or testing. Requires strong communication, integrity, confidentiality, and ability to work in a fast-paced environment; minimum 2+ years in a Microsoft-dominated service desk and a high school diploma or equivalent. Key tools and environments include Microsoft 365, Active Directory, Dell hardware, VPN, iOS/Android, SCCM/AutoPilot, Intune, iManage, Zoom, FortiClient, OKTA, JIRA, and related IT and conferencing technologies.
Required Qualifications
- High school diploma or equivalent
- two or more years of concentrated Service Desk experience preferably in a law firm environment
- Microsoft Office, MTA, MCSA Windows 10/11, or COMPTIA A+ Certification desired
- 1-3 years of experience in a Microsoft environment
- Ability to communicate technical information both verbal and written to a wide range of end-users
- Active Directory
- Dell hardware, printers, scanners, computer peripherals
- Strong familiarity with mobile operating systems including iOS and Android
- Experience with SCCM and AutoPilot imaging
- Ability to quickly get up to speed and master new applications and software
- Participate with rotating on-call and after-hours support
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