Technical Support Technician
$72,800–$93,600 year
Hybrid · Atlanta, Georgia, United States or Los Angeles, California, United States
Job Summary
Technical Support Technician providing first-line IT support across multiple Fisher Phillips offices, with a heavy emphasis on phone-based end-user assistance (about 90%), handling computer hardware/software issues, remote access, VPN, and mobile devices, plus support for conferencing room technology. Duties include answering service desk calls, responding to emails/tickets, asset management, office moves, and after-hours testing for deployments. Requires strong communication, integrity, discretion with confidential information, ability to multitask in a fast-paced environment, and willingness to develop skills in areas such as AD, Intune, VPN, SCCM/AutoPilot, and Office 365. On-site/hybrid responsibilities applicable to Atlanta, Irvine, or Los Angeles locations; role involves collaboration with firm attorneys and staff, and ongoing professional development.
Required Qualifications
- High school diploma or equivalent
- two or more years of concentrated Service Desk experience (preferably in a law firm environment)
- Microsoft Office
- MTA
- MCSA Windows 10/11
- COMPTIA A+ Certification desired
- 1-3 years of experience in a Microsoft environment
Additional Requirements
- Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable laws
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.