Technical Support
Hybrid · Quezon City, Metro Manila, Philippines
Job Summary
Technical Support/Product Support Analyst providing day-to-day support to card issuing activities and associated payment and loyalty services, collaborating with internal and external partners to ensure a stable platform for delivery of card programs. Develop and maintain product support processes and relevant documentation; create templates and support internal/external periodic reporting; support third-party service delivery for card issuing, card production, payment and switching services; support day-to-day operations for EFTPOS and related services; engage with payment providers on card design and profile management; liaise with loyalty and kiosk providers; handle cardholder disputes and AFCA-related queries; perform proactive analysis of transactional data to detect fraud or money laundering; support loyalty operations for retail partners; report production defects and support resolutions; serve as first point of contact for venues and cardholders seeking product/operational support.
Required Qualifications
- Relevant work experience within the payments and card issuing domain
- Relevant experience with helpdesk, customer or technical support
- Knowledge or experience with EFTPOS or EFT Loyalty Cards is an advantage
- Previous experience with Card Management Platforms is an advantage
- Self-driven and highly resourceful
- Ability to work autonomously
- High level of attention to detail
- Good communicator and stakeholder management skills
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