Technical Support Supervisor
On-site · West Jordan, Utah, United States
Job Summary
In-office hourly administrative role supervising Audio Enhancement's Technical Support team in West Jordan, UT, from 9:30 am–6:00 pm MDT (training shift 8:00 am–5:00 pm MDT). Lead daily team activities, use Salesforce and ticketing tools to track performance, serve as main point of contact for the Utah team, assist with scheduling and coverage, support onboarding/training of new members, review tickets for quality, handle escalation resolutions with leadership, and participate in customer calls as needed. Emphasizes coaching, positive customer relationships, and a collaborative, team-focused environment. Requires leadership experience in tech support, familiarity with Salesforce, strong communication, organizational skills, and technical inclination toward audio, video, and networking.
Required Qualifications
- Previous experience in a technical support role, with at least 1 year of related leadership experience
- Familiarity with Salesforce or similar ticketing systems
- Ability to coach and support team members in a fast-paced environment
- Be technically inclined, with an emphasis on audio, video, and networking
- Exemplary communication skills in working with internal and external parties
- Proven ability to successfully develop and manage positive customer relationships
- Able to manage multiple priorities
- Exemplifies strong organizational skills, including superior levels of writing and editing skills
- Professional in character, punctual, reliable, honest, and flexible
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