Technical Support Specialist ZAF
Remote · San Francisco, California, United States
San Francisco, California, United StatesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Technical Support Specialist responsible for providing multi-channel support (email, chat, phone, and ticketing) to users, troubleshooting hardware, software, and system issues, assisting with account access and configurations, documenting resolutions, escalating complex problems, and collaborating with internal teams to ensure timely, accurate support and customer satisfaction.
Required Qualifications
- Experience in technical support, IT support, customer service, or a related role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with operating systems, software applications, and support tools
- Ability to manage multiple support requests and priorities
- Strong organizational and documentation skills
- Ability to work independently and collaboratively in a team environment
- Patient, professional, and detail-oriented mindset
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