Technical Support Specialist ZA 7
Remote · United States
United StatesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Technical Support Specialist role focused on assisting users with technical issues via email, chat, phone, or ticketing systems; responsible for troubleshooting hardware, software, and system-related problems, guiding users through configurations and inquiries, documenting issues and resolutions, escalating complex problems, collaborating with internal teams, and maintaining knowledge of systems and support procedures to ensure timely follow-up and high-quality user experience.
Required Qualifications
- Experience in technical support, IT support, customer service, or a related role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with operating systems, software applications, and support tools
- Ability to manage multiple support requests and priorities
- Strong organizational and documentation skills
- Ability to work independently and collaboratively in a team environment
- Patient, professional, and detail-oriented mindset
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