Technical Support Specialist ZA 6
Remote · San Francisco, California, United States
Job Summary
Technical Support Specialist role focused on assisting users with technical issues via email, chat, phone, or ticketing systems. Responsibilities include troubleshooting hardware, software, and system-related issues; assisting users with account access and configurations; documenting issues and resolutions; escalating complex problems; collaborating with internal teams to resolve concerns; maintaining knowledge of systems and support procedures; and ensuring timely follow-up and resolution of support requests.
Required Qualifications
- Experience in technical support, IT support, customer service, or a related role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with operating systems, software applications, and support tools
- Ability to manage multiple support requests and priorities
- Strong organizational and documentation skills
- Ability to work independently and collaboratively in a team environment
- Patient, professional, and detail-oriented mindset
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