Technical Support Specialist ZA 5
Remote · San Francisco, California, United States
Job Summary
Provide technical support through email, chat, phone, or ticketing systems; troubleshoot hardware, software, and system-related issues; assist users with account access, configurations, and technical inquiries; document issues, resolutions, and support activities accurately; escalate complex technical problems when necessary; collaborate with internal teams to resolve technical concerns; maintain knowledge of systems, tools, and support procedures; ensure timely follow-up and resolution of support requests.
Required Qualifications
- Experience in technical support, IT support, customer service, or a related role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with operating systems, software applications, and support tools
- Ability to manage multiple support requests and priorities
- Strong organizational and documentation skills
- Ability to work independently and collaboratively in a team environment
- Patient, professional, and detail-oriented mindset
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