Technical Support Specialist ZA 3
Remote · San Francisco, California, United States
San Francisco, California, United StatesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Detail-oriented Technical Support Specialist providing multi-channel support (email, chat, phone, ticketing) to troubleshoot hardware, software, and system issues. Responsibilities include documenting issues and resolutions, escalating complex problems, collaborating with internal teams, and maintaining knowledge of systems and procedures to ensure timely, high-quality user support.
Required Qualifications
- Experience in technical support, IT support, customer service, or a related role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with operating systems, software applications, and support tools
- Ability to manage multiple support requests and priorities
- Strong organizational and documentation skills
- Ability to work independently and collaboratively in a team environment
- Patient, professional, and detail-oriented mindset
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