Technical Support Specialist ZA 2
Remote · San Francisco, California, United States
Job Summary
Technical Support Specialist role providing customer-focused assistance across email, chat, phone, or ticketing systems. Responsible for troubleshooting hardware, software, and system-related issues; assisting users with account access and configurations; documenting issues and resolutions; escalating complex problems; collaborating with internal teams to resolve technical concerns; maintaining knowledge of systems, tools, and support procedures; ensuring timely follow-up and resolution of requests.
Required Qualifications
- Experience in technical support, IT support, customer service, or a related role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Familiarity with operating systems, software applications, and support tools
- Ability to manage multiple support requests and priorities
- Strong organizational and documentation skills
- Ability to work independently and collaboratively in a team environment
- Patient, professional, and detail-oriented mindset
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